Membership plans for the XPlace app
A free plan to start. Paid plans raise your usage limits, add travel and lifestyle benefits, and move you up the support queue. Billed once a year.
Silver
- Raised usage limits
- Standard concierge
- 1 airport lounge visit a year
- 24/7 support
Gold
- High usage limits
- Fast-track concierge
- 4 airport lounge visits a year
- 2 security fast-track passes a year
Platinum
- Maximum usage limits
- Priority concierge desk
- Unlimited lounge access, 1,300+ lounges
- 5 security fast-track passes a year
- Private events and bespoke travel
All paid plans are billed annually in US dollars and renew automatically unless cancelled. Prices include applicable taxes where required.
Every plan, side by side
What changes when you move up.
| Basic | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Annual price | Free | $99 | $249 | $999 |
| Usage limits | Standard | Raised | High | Maximum |
| Concierge | — | Standard | Fast-track | Priority desk |
| Airport lounges | — | 1 a year | 4 a year | Unlimited |
| Security fast-track | — | — | 2 a year | 5 a year |
| Private events | — | — | — | Included |
| Support | 24/7 | 24/7 | 24/7 | 24/7 priority |
What you get
Higher limits
Usage limits in the app rise with each plan, so heavier use does not mean hitting a ceiling.
Travel benefits
Airport lounge access and security fast-track passes, from one visit a year on Silver to unlimited on Platinum.
Concierge and support
A concierge desk for bookings and requests, plus priority in the support queue at the top plan.
Questions
Do I need a paid plan?
No. Basic is free and includes the core app. Paid plans raise your usage limits and add travel and concierge benefits.
How am I billed?
Paid plans are billed once a year in US dollars. Your plan renews automatically on the anniversary of your purchase unless you cancel before that date.
Can I change plan later?
Yes. You can move up at any time and pay the difference for the remainder of your year. You can move down or cancel at the end of your current billing period.
How do I cancel?
Cancel in the app under Membership, or email support@x.place. Cancelling stops the next renewal. You keep your benefits until the end of the period you have already paid for.
What currency am I charged in?
US dollars. If you pay in another currency, your payment provider may apply its own conversion.
Terms, refunds and privacy
Terms of service
Membership plans are provided by Pontech Group L.L.C-FZ, operating as XPlace, registered in the Meydan Free Zone, Dubai, United Arab Emirates, licence number 2527237.01. By purchasing a plan you agree to the XPlace Terms of Service. Plans are for personal use, are not transferable, and are subject to eligibility in your country of residence.
Refund policy
You can cancel a paid plan within 14 days of purchase for a full refund, provided you have not used a plan benefit such as a lounge visit, a fast-track pass or a concierge request. After 14 days, or once a benefit has been used, the annual fee is non-refundable and your plan runs to the end of the period you have paid for. Refunds are returned to the original payment method within 10 business days. To request a refund, email support@x.place.
Privacy
We collect only the information needed to provide and bill your membership. Read the full Privacy Policy for what we hold, how long we hold it, and how to ask for a copy or deletion.
Contact
Email support@x.place for anything about billing, cancellation or your plan. We reply within one business day. Postal address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.